Highly motivated and adaptable food and beverage professional with a proven track record in team leadership, operational management, and customer service. I excel at ensuring smooth operations, managing inventory, and boosting sales. I'm skilled at building strong relationships with both colleagues and customers, and I'm a recipient of the Best Customer Service Award.
I'm also deeply involved in the Web3 space and am eager to contribute as a video creator, copywriter, customer support specialist, or translator. My extensive background in social media management has given me a strong understanding of the algorithms that drive viral content. Furthermore, my experience in the F&B industry has provided me with valuable people-handling skills.
Experience: 7 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Learning and Development Specialist
Flash Coffee 2024 - 2025
Training Onboarding new barista. Responsible of handling area for visiting, coaching, and training to increase standard also barista excellence across the area. Monitoring development plans. Collaborate with Area Manager to develop their team members through career path & help their stores aligned for the standard of operational procedures. Organize e-learning courses, workshop, and other trainings.
Captain Barista
Flash Coffee 2021 - 2024
Manage store unit. Ensuring that operations run in accordance with the company's standard operating procedures. Leading a team and fostering good working relationships among colleagues. Conducting stocktaking of goods and ensuring that the stock of raw materials in the store remains sufficient. Seeking ways to increase sales from both internal and external sources. Recap daily, weekly, and monthly sales report.
Owner
Ototo Coffee 2020 - 2022
Manage Coffee Shop, scheduling and training barista. Create a campaign, check and order raw materials. Monitoring employee productivity also reach every customer who came to store to get feedback and make them feel comfortable.
Supervisor
Fore Coffee 2018 - 2020
Responsible of manage store unit. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity. Providing constructive feedback and coaching. Setting plans to achieve sales target. Manage raw stock and ordering. Recap daily, weekly, and monthly sales report.
Video Editor and Social Media Management
Socmedneedsolution 2018 - 2025
Responsible of editing our client social media. From feeds, story, also editing video for several platform (Tiktok, Youtube, Short,etc). Manage our client social media content until it's viral. Also copy writing for social media caption
Skills
communication
communications
copywriting
customer-support
social-media
translator
video
video-creator
