petersonkayb
Product Manager
I have experience in customer success management,Product Support and UI/UX design, along with volunteer roles in fintech and innovation.
I have a sound knowledge of the Crypto Space having used various blockchain and crypto wallet.
Iām currently looking for a customer support or product support role in the Web3 space, where I can leverage my skills in user engagement, problem-solving, and digital platforms.
I also write professional content and reports.
Experience: 4 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: š³š¬ Nigeria
Residency: š³š¬ Nigeria
Experience
Customer Success Manager
NLPC PFA 2021 - 2022
Established and maintained long-term client relationships, ensuring optimal use of company products and services. Conducted periodic check-ins to resolve issues and propose strategic solutions for enhanced client satisfaction. Collaborated with sales, marketing, and product teams to align strategies with business goals and customer needs. Spearheaded initiatives that improved customer onboarding processes and retention metrics.
IT Support Specialist
SMARTTECH 2020 - 2023
Delivered physical and remote technical support for end-users across software, hardware, and network platforms. Reduced system downtime by troubleshooting technical issues and providing clear, actionable guidance. Collaborated on IT infrastructure management, including system upgrades and implementing security protocols. Maintained outstanding customer service by effectively communicating technical solutions.
Customer Success Associate
Wholesale Store and Bookshop 2014 - 2016
Delivered hands-on support to resolve customer concerns promptly, ensuring a high level of satisfaction. Accounted for daily sales and managed inventory to improve operational efficiency. Analyzed customer feedback to recommend product and service enhancements.
Skills
copywriting
customer-success
customer-support
technical-writer
web-designer
english