petraincognita

Built and scaled a 70,000-member multilingual community through quests, reward structures, educational content, partner campaigns, and onboarding and retention programs. Managed several Discord servers, Telegram channels, and X accounts across The Honey Jar ecosystem. Directed localization operations across 20+ languages with a distributed team of 50+ volunteers, implementing workflows, style guides, and quality checks. Coordinated team priorities and contributor workflows; managed onboarding, offboarding, access, permissions, and operational handovers. Maintained company documents, contributor records, payment workflows, work histories, and knowledge resources while reducing administrative workload by 80% through automation and standardization. Led trust and safety operations for a 70,000-member ecosystem, achieving zero successful phishing incidents. Built performance dashboards from Discord analytics to track KPIs and support data-driven operational decisions. Recruited and managed a global moderator team with continuous coverage; hosted weekly events and cross-team AMAs attracting 400+ live participants per session.

Designed, launched, and hardened Discord and Telegram communities from scratch for 10+ ecosystem projects. Implemented anti-raid, anti-sybil, and anti-phishing controls; established incident escalation and data retention protocols. Trained moderators and advised founding teams on incident response, scalable workflows, automation, and 24/7 coverage. Developed onboarding quests and automated referral systems using Discord and Telegram integrations to support member activation and verified participation.