pharolinfebr

Maintained and built relationships with over 180 top-tier global companies (e-commerce and retail) and SMBs while ensuring quality service. • Implemented client solution penetration strategies (payment service, technical support, and product support) with the customer care team while exceeding sales goals by 35%–45% MTD during the year 2022 due to the delivery of quick service. • Conducted account monitoring, portfolio reporting, and took ownership of issue resolution, ensuring seamless client experiences while optimizing the GoPay promo campaign. • Developed channel partnerships to leverage business communities to sell the Midtrans solution. • Led C-level business conversations, becoming the trusted point of contact for clients, and further strengthening relationships. • Discovered new acquisitions with a sales plan by understanding growth strategies in emerging markets, market trends, and customer needs. • Built and strengthened sales pipelines to help enhance customer onboarding and partner enablement projects. • Collaborated with cross-functional sales teams, including pre-sales and commercial architects, to effectively strategize and position solutions and services. • Developed an integrated multi-channel annual sales plan aimed at boosting engagement among existing end-users.

Analyzed partner growth and identified the breakouts that deserve more broader attention over the course of three years. • Collaborated with cross-functional teams to provide the best solutions and facilitate prompt delivery of client projects. • Delivered sales to drive Midtrans placement across partner platforms as a payment gateway. • Identified the right set of client contacts and leveraged the pre-sales team to activate a new client acquisition strategy, resulting in a 30% increase in client acquisition within the first year. • Cultivated long-lasting client relationships, resulting in exceptional customer satisfaction and retention rates. • Maintained a robust lead pipeline on Salesforce.com, resulting in consistent business opportunities.

Identified key partner strategies for specific market segments. • Executed networking activities for the effective acquisition of new clients. • Researched product pricing and generated comparison spreadsheets to evaluate competitors. • Negotiated client contracts and agreements to cultivate profitable business transactions. • Managed all phases of the business development cycles to successfully close (including proposal development, provided price quotations, implementation estimating, project scoping, and client presentations).

- Assisted in the development and execution of PR campaigns - Drafted press releases, media alerts, and pitch letters - Coordinated media coverage and monitored press clippings - Managed social media accounts and created engaging content - Supported event planning and execution, including logistics and guest coordination