phayu94

Oversaw a portfolio of brand support accounts, maintaining strong client relationships and supporting brand growth initiatives. Developed content plans and synchronised posting schedules with the brand’s marketing initiatives to maximise campaign impact. Produced creative writing to support the marketing team’s campaigns, brand messaging, and audience engagement efforts.

Expanded the Discord community from a few hundred to over 4,000 members and built an audience of 32,000 followers on X(Twitter) prior to rebranding. Moderated the community by maintaining safety, enforcing guidelines, and acting as the primary contact for member support and assistance. Boosted brand value through active community engagement and served as a first responder for new updates from partnered communities. Delivered graphic design and creative writing support for the marketing team, contributing to channel-wide announcements and campaigns. Coordinated whitelist collaborative projects, evaluated quality standards, and managed raffles and giveaways to drive community participation.

Maintained a safe, positive online space for a growing community of 1K+ members by consistently enforcing guidelines and encouraging active discussions, resulting in a 10% increase in engagement. Coordinated collaborative projects, conducted quality assessments, and distributed whitelist access via raffles and giveaways to community members, ensuring alignment with DAO initiatives and community standards.

Founded and operated a top 60-ranked restaurant in Eastbourne, achieving Tripadvisor’s Travellers’ Choice Award twice and maintaining a 4.5/5 star average customer rating. Handled administrative tasks to maintain full legal compliance and support restaurant operations. Directed daily restaurant operations, ensuring service quality, health and safety compliance, customer satisfaction, and efficient inventory management to deliver a seamless guest experience. Managed front-of-house staff, coordinated shift schedules, and provided training to uphold high service standards, resulting in consistently strong customer satisfaction. Spearheaded the go-to-market strategy and continued to support the restaurant through graphic design for marketing materials, including menu and website design, content creation, and managing partnerships with hotel concierges and local businesses.