phoenix787

Conducted comprehensive M365 security audits for client organizations, systematically remediate administrative over-privileging and hardening Entra ID authentication protocols. Developed and executed a manual data recovery framework utilizing custom PowerShell and Python scripts for 79,000+ legacy email objects following a critical automated tool failure, achieving 100% data integrity. Restructured global DNS records (MX, SPF, DKIM, DMARC) across multiple client domains to secure mail routing and mitigate domain spoofing risks.

Implemented Intune (Windows), Autopilot, and Jamf Pro (Apple) alongside Apple Business Manager to configure and manage the full lifecycle of Windows, macOS, iOS, and Android devices post-acquisition. Utilized the Microsoft Graph API, PowerShell, and Python to develop automated reporting solutions and script routine administration across multi-tenant environments. Audited and migrated 12 newly acquired medical clinics from Google Workspace/AWS to M365/Azure. Designed the transition of 1.7TB+ of data from on-prem file servers to SharePoint using Migration Manager. Executed Hybrid and Cutover migrations from On-Prem Exchange (2010-2019) to Exchange Online. Deployed Azure Dynamic Groups, Conditional Access, and anti-spam filters based on health and compliance to protect sensitive patient data.

Served as the Tier 3/4 escalation point for complex endpoint enrollment, policy application, and device connectivity issues across a diverse hybrid enterprise environment. Identity & Access Management: Deployed, configured, and provided extensive troubleshooting for Okta, ensuring seamless identity governance and secure access control. Engineered custom enterprise-wide automated onboarding scripts using PowerShell and Python for Active Directory provisioning and M365 licensing, reducing account creation lifecycle by 90%. Transformed legacy device provisioning workflows into modern 'Zero-Touch' Intune and Windows Autopilot deployment packages, reducing per-device engineering configuration time from 45 minutes to less than 5 minutes utilizing PowerShell. Served as Technical Lead for a regional Citrix virtualization migration from XenApp 6.5 to 7.15, establishing standardized operating procedures for a multi-site Windows 10 hardware refresh.

Designed and implemented secure network protocols and infrastructure optimization frameworks.

Administered core identity and access management operations for 1,400+ users, leveraging PowerShell and Python to automate routine administration and resolve complex EDI system conflicts. Built and maintained standard enterprise Windows 10 deployment images via SCCM and Intune to guarantee organizational alignment with strict security baselines and compliance policies.

Managed large-scale iOS endpoint deployments and fleet enrollment utilizing Cisco Meraki MDM.

Resolved 25-35 high-complexity identity, operating system, and hardware incidents daily, maintaining a 90% First Contact Resolution (FCR) rate.