pokhiayushi

Fraud and operations professional with 2+ years of experience in fraud investigations, chargeback/dispute handling, and transaction monitoring within a regulated fintech environment. Hands-on experience supporting crypto, trading, and forex-related customer operations at Revolut, with deep understanding of digital asset transaction flows and associated fraud risks. Advanced proficiency in Visa Resolve Online (VROL) and Mastercard dispute management systems, with proven ability to manage end-to-end dispute workflows including investigation, evidence preparation, and representment. Certified in AML/KYC fundamentals. Consistently meets and exceeds KPIs, quality, and SLA benchmarks in high-volume, fast-paced environments.