polishguyradek

I've spent over three years as the day-to-day point of contact for a £230M consumer brand, which means every operational decision I make ultimately comes back to how it lands with the end customer, from packaging changes to fulfilment issues. I handle 50+ pieces of correspondence a day, prioritising by urgency and keeping people informed, and I've built documentation systems from scratch that cut repeat errors by half. Outside of that, I run my own studio, Icyl, where I've spent the last year building a real audience and community around my work on Instagram and TikTok. I've been active in social media for 8+ years and trading in crypto for around 3, so I understand both the platforms and the culture in this space. I'm looking to move into a community support or customer happiness role in Web3, somewhere that genuine care for users is what actually matters