poojanick
Customer Service Executive
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential.
Experience: 1 year
Yearly salary: $22,000
Hourly rate: $165
Nationality: 🇹🇠Thailand
Residency: 🇹🇠Thailand
Experience
Customer Service Executive
VT markets, Bangkok 2023 - 2024
Responsible for opening accounts processing. Assisting clients worldwide through a live support (Facebook, WhatsApp ETC.). Supporting client with technical and troubleshooting issues. Responsible for communication and coordination with different departments. Prepare a proper document including translating documentations. Prepare, daily, weekly and monthly reports. External Research project on top 10 brokers
International Customer Care Consultant
Allianz Partner Thailand (AWP Services (Thailand) Co.,Ltd , Bangkok 2022 - 2023
Be a part of an international and multi-cultural team, in charge of delivering a world-class travel insurance service to New Zealanders and International customers. Assisting intermediaries and customers in quoting, sales, and administration of our policies. This is an important customer-facing team who are charged with delivering exceptional customer service, advice, and support to our partners and customers. As an effective team member with highly knowledgeable about the products, systems, and processes. Administration tasks include issuing the policy, process the policy refunds, responding to customer’s emails queries
Financial Planning Division, Financial Accounting and Budgeting Department
The Civil Aviation Authority of Thailand (CAAT), Laksi, Bangkok 2020 - 2021
Issued the receipts without having the invoice just included the petition according to the CAAT regulations from issuing Licensing and Certification Fee. Prepared monthly and annually report to the board of executive directors. Planned according to the CAAT existing finance management and justly studied also capable of making the annual revenue report and offered various collection results, different revenue collection, and income organization of the CAAT. Collecting income from license and inspection fees requested by stakeholders through the E-service system. Reconciled International Arrival and Departure Fees collected from IATA. Taking a part as an assistant secretary in the committee to modify the structure and regulations.
Account Payable Operations Representative
Solvay Asia Pacific Company Limited, Bangkok 2019 - 2020
Managed the process invoices for Accounts Payable in SAP MM/FI following appropriate supporting documentation. Analyzed and communicated discrepancies between order and invoice. Vendors and expenses daily payments. Monitoring and following up long outstanding items for making a payment to Solvay's suppliers on time. Reconciled and analysis on goods receipt and invoice receipt on a monthly basis. Preparing internal control reports, supporting documents as the proof of such compliance based on Internal Control. Run AP operations based on Operational Procedures documentation and treat errors that are described in the documentation. Ensured up-to-standard service delivery, corrected processing of data and maintenance of the system. Invoice and credit note postings or payments. Performed problem-solving for non-complex issues. Escalate any process that cannot be performed based on given documentation to a Specialist / Team Leader
Solar Analyst & Project Coordinator
Yokohama Holdings Energy (Thailand) Co,.Ltd, Bangkok 2017 - 2018
Daily Monitored and controlled allocated Solar and Storage product resources. Maintaining financial and progress forecasting to ensure projects are delivered according to schedule and within budget. Coordinate with company’s internal stakeholders on standards for data, communications, network and asset management and ownership also apply the governmental permit for the solar installation.
Customer Service Agent
Wingspan Service Company - Handling for the Thai Airways International Public Limited Company 2015 - 2016
Inspected and verified documentation of passengers also confirmed the frequent flyer membership card. Conducting seating assignment. Process baggage - Ensure all excess baggage and applicable fees are collected without exception; complying with Airlines Policies and Procedures. Reconfirmed the seat and boarding gate. Handled the needs of unaccompanied minors, VIPs and passengers needing wheelchair assistance.
Skills
crm
microsoft
kyc
english
hindi
thai