popovsupport
Customer Support/Community Manager
.jpg)
I’m a crypto customer support specialist with experience at BlockEdge Solutions and Web3 Support Hub. I’ve worked with Zendesk and Discord.
Experience: 2 years
Yearly salary: $12,000
Hourly rate: $20
Nationality: 🇷🇴 Romania
Residency: 🇷🇴 Romania
Experience
Customer Support Representative
Web3 Support Hub 2022 - 2022
Delivered end-to-end customer support across live chat and email for a crypto exchange platform. Investigated and resolved transaction failures, account access issues, and wallet recovery cases. Educated users on platform features, security best practices, and scam prevention. Collaborated with tech teams to escalate and resolve high-priority bugs affecting users.
Skills
communication
crypto
full-time
part-time
customer-support
english
romanian
russian