precious19

Operations and Continuous Improvement professional with 10 years of experience in customer service, people management, team leadership, performance management, and process optimisation. Experienced in leading teams, driving performance through coaching and data analysis, identifying root causes of recurring issues, and collaborating with Operations, Quality Assurance, and Customer Experience teams to improve processes, service quality, and operational efficiency. Skilled in translating performance insights into practical solutions that enhance customer experience, strengthen team effectiveness, and deliver sustainable business results, particularly within the iGaming industry.