primenobel

Hello,
I was working in Daraz.com . its a popular online shop in Bangladesh. I also worked in a Crypto Defi project as customer support. I am looking for a customer support job. Feel free to contact me 😊
Skills:

Blockchain Knowledge,Understand the basics of blockchain technology, cryptocurrencies, and decentralized applications (DApps).

Technical Troubleshooting, Proficiency in identifying and resolving technical issues related to blockchain platforms, wallets, and smart contracts.

Communication Skills, Clear and concise communication is crucial. Explain complex concepts in a simple manner and be attentive to customer inquiries.

Problem-solving, Develop strong problem-solving skills to address unique challenges in the Web3 space.

Understand and empathize with users, especially given the potential complexities of blockchain transactions.

Security Awareness, Be well-versed in security practices related to Web3 to assist users in keeping their assets and information secure.

Multichannel Support, Familiarity with providing support across various channels like chat, email, and potentially forums or social media.

Adaptability, Stay updated on the latest developments in the Web3 space, as the technology evolves rapidly.

Patience, Customers may face challenges with new technologies; patience is crucial when guiding them through problem-solving steps.

Collaboration, Work closely with technical teams to escalate and resolve more complex issues.