princeandrew77

Managed and coordinated multiple daily operations and completed detailed reports, ensuring the accuracy of all data. Reviewed and managed confidential documents and files, scheduled and coordinated meetings. Ordered and managed office supplies by developing plans for purchasing equipment, services and supplies. Provided ICT support to the Embassy in partnership with external ICT service providers. Responsible for office maintenance, lease agreements, insurance, health insurance and life insurance. Coordinates budget preparation and on-going financial management and reporting. Develops, manages, and oversees effective relationships with service providers, suppliers, vendors and contract companies; ensuring transparency and value for money. Participate in the selection process of suppliers based on different criteria. Maintain records of purchases, pricing and other important data. Review and analyse all vendors/suppliers, supply and price option. Develop plans for purchasing equipment, services and supplies. Maintain and update list of suppliers and their qualification, delivery times and potential future development.

Attract potential customers by answering product and service questions; suggesting information about other products and services. Confer with customers by telephone in order to provide information about products and services. Resolve product or service problems by clarifying the customer’s complaint: determine the cause of the problem; selecting and explaining the best solution to solve the problem; follow-up to ensure resolution. Refer unresolved customer grievances to designated departments for further investigation. Response to calls, solving problems, handling complaints and enquiries, Tele-marketing.