psanchezr14

Customer Service Expert

I am a 39 year old from Venezuela, who has been living in Colombia for the past 5 years. Customer Service has been my vocation. I have worked from retail stores, insurance companies, hotels, and in the cryptocurrencyworld such as Binance.

The type of job I look for is the one that challenges you to be better everyday, that keeps you out of the routine, and with the ability to be problem solving.

I´m a person who likes to listen what others have to say. Hearing their concerns or issues in detail gives me the opportunity to resolve them, to the best of my abilities, so they can leave with the knowledge that I did all I could to help them, even if the issue has to be resolved by another team, or if it cannot be solved at all. 


Experience: 10 years

Yearly salary: $46,000

Hourly rate: $15

Nationality: 🇻🇪 Venezuela

Residency: 🇨🇴 Colombia


Experience

Customer Service Representative
Binance
2022 - 2023
Delivered exceptional customer support through chat and phone channels, ensuring a seamless experience for users and entities. Executed verification processes (KYC) and handle day-to-day transactions, including deposits, withdrawals, and P2P trading, with precision and efficiency.
Customer Service Representative
Transcom
2022 - 2022
Customer Service Associate
Teleperformance
2021 - 2021
Customer Service Associate
Concentrix
2018 - 2021

Skills

bitcoin
customer-support
kyc
english
spanish