Detail-oriented Administrative and Technical Support Professional with over five years of experience in visa documentation, office operations, and client service. Successfully handled 200+ immigration cases with a 98%approval rate, ensuring accuracy and compliance with international requirements. Recognized as a Top 2 Documentation Officer in Q1 2024 for performance and process efficiency. Proficient in tools such as HubSpot CRM, Notion, Microsoft Office Suite, Google Workspace, and Trello. Skilled in managing workflows, supporting executive functions, and coordinating across departments in remote and fast-paced environments. Reliable, organized, and tech-savvy with a strong focus on delivering consistent, high-quality administrative support.
Experience: 3 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Documentation and Visa officer
Global Visa Support 2023 - 2025
- Prepare and submit visa applications with a 98% approval rate, ensuring 100% compliance with immigration policies. - Manage end-to-end application processes, including client onboarding, document collection, verification, and embassy coordination. - Liaise with partner schools, embassies, and government agencies to resolve issues and streamline case handling. - Maintain accurate digital and physical records, safeguarding sensitive client data. - Generate weekly performance reports and monitor 100+ application cases, reducing delays by 15%. - Provide timely updates and case guidance to clients, enhancing customer satisfaction. - Oversee internal logistics, office supplies, and permit management. - Introduce process improvements that minimize documentation errors and improve audit readiness.
Technical Support Representative
Teleperformance 2022 - 2023
- Respond to 40+ technical inquiries daily via phone, offering step-by-step troubleshooting for software, hardware, and network issues. - Log incidents in CRM/ticketing systems, track case status, and ensure timely resolution or escalation. - Meet or exceed KPIs for call resolution time and customer satisfaction. - Adhere to data security policies while handling sensitive customer information. - Document common technical issues and provide input on support process improvements. - Provide product recommendations and assist in cross-selling services aligned with customer needs. - Support sales campaigns by identifying upsell opportunities and forwarding leads to the sales team.
Administrative Assistant
Marsman Estate Plantation Incorporated 2018 - 2022
- Manage daily office operations, including executive calendars, travel bookings, and team communications. - Organize files, prepare internal documentation, and maintain recordkeeping systems. -Handle petty cash, expense reports, invoice processing, and basic financial tracking. - Coordinate vendor relationships, manage vendor invoicing, and logistics for internal meetings and company events. - Ensure compliance with confidentiality standards in managing HR and financial data. - Support project execution across departments with accurate data entry and follow-up tasks.
Skills
admin
blockchain
business-development
communications
crm
customer-success
customer-support
data-entry
design
discord
freelance
intern
moderator
non-tech
operations
social-media
trader
transcribing
virtual assistant
web3
