With over a decade of leadership in customer and technical support , I specialize in resolving complex escalations and driving operational excellence for global organizations. My background spans from supervising technical teams at AT&T and Verizon to managing regional restaurant relationships for Talabat.
Having transitioned from a foundation in Aircraft Maintenance and Technology to leading support divisions in the tech and e-commerce sectors , I bring a unique blend of technical troubleshooting and strategic problem-solving to the Web3 space. I am dedicated to enhancing organizational growth through high-level service delivery and team development.
Experience: 11 years
Yearly salary: $28,000
Hourly rate: $15
Nationality: 馃嚨馃嚟 Philippines
Residency: 馃嚨馃嚟 Philippines
Experience
Customer Service Supervisor
PartsWarehouse.com, Texas 2018 - 2026
Replies to customer emails, chat requests, and text messages. Provide real鈥憈ime updates on the customer始s order. Provide information regarding the parts that the customer is looking for. Accept escalations and provide the necessary action to resolve the issue.
Customer Service Representative
Taschh Ltd, New York 2016 - 2017
Replies to customer emails, tickets, or chat requests. Provided real-time updates for the customer始s order. Process reshipment or store credit for the customer/s via Shopify and SFC / Oberlo. Issue a refund when necessary or if all protocols are followed. Submit forms for documentation purposes.
Complaints and Relationship Regional Manager
Talabat.com, Qatar 2014 - 2016
Help restaurants manage their complaints and reviews. Provide solutions and necessary steps to avoid certain issues. Meet restaurant managers and tinker solutions for common complaints. Resolve customer complaints on a timely manner. Generate daily reports to see if there are any changes.
Techinal Support Supervisor
Sutherland Global Services (AT&T U-Verse), Makati City 2013 - 2014
Accept escalated cases and provide the best and immediate solution regarding the customer始s issue. Provide the best information for the customer始s inquiry about products and service that AT&T have. Provide refunds, credits, and bill adjustments if needed. Generate reports for the team and individual KPI. Coach team members.
Technical Support Representative
TeleTech (Verizon HSI), Lipa City, Batangas 2011 - 2012
Accept calls and provide the best and immediate solution regarding the customer始s internet connection problem. Provide the best information for the customer始s inquiry about products and service that Verizon have. Take in calls regarding technical assistance, customer service, and escalation calls like complaints, refunds, and product replacement. Guide customers on how to troubleshoot their Wi-Fi, wireless and internet connection, network drivers, and modem issues. Educate customers on how to know if the problem is a software or hardware issue. Escalate problems to Maintenance Control Office and arrange dispatch orders for the customers.
Technical Support Representative
Teleperformance, Paranaque City 2010 - 2011
Accept calls and provide the best and immediate solution regarding the customer始s computer. Provide the best information for the customer始s inquiry about the product. Take in calls regarding technical assistance, customer service, and escalation calls like complaints, refunds, and product replacement. Guide customers on how to troubleshoot their Wi-Fi connection, laptop drivers, and operating system problems. Educate customers on how to know if the problem is a software or hardware issue. Process depot repair order for the customer始s laptop.
Skills
customer-service
customer-success
customer-support
kyc
