raeza

Managed and engaged with a community of 250k members, following the "No Post Left Behind" rule to ensure every post gets attention. Created and scheduled engaging community content, encouraging participation and conversations among members. Moderated posts and comments to maintain a positive and respectful environment, enforcing community guidelines. Analyzed community data and insights to track engagement trends and provide actionable reports to improve performance. Directed members with support inquiries to the appropriate email team for resolution, ensuring prompt and efficient responses. Collaborated with the client to plan and implement community growth strategies, increasing member interaction. Resolved conflicts within the community, fostering a supportive and safe online space. Assisted with ad-hoc customer support tasks to ensure members receive timely help when needed.

Wrote content for blogs, social media, and emails to keep followers interested. Handled customer support emails, solving issues quickly and clearly. Designed graphics using Canva for posts and marketing materials. Managed client schedules, making sure tasks were done on time. Entered data and kept files organized for easy access. Helped with various small tasks when needed to support the team.

Operated and monitored plastic injection molding machines to ensure consistent product quality. Conducted quality checks on finished products, reducing defects and improving customer satisfaction. Followed strict safety protocols, resulting in a zero-incident work environment during the operation period