raivo
Product Operations & Technical Support Specialist | Qa & Community Ops
Hands-on Product Operations, Technical Support (Tier 2/3), and QA specialist with 7+ years of experience working alongside engineering and product teams (including non-custodial crypto wallets at Tangem, tokenization at Stobox, and enterprise platforms at Deutsche Telekom). I handle complex user escalations, reproduce bugs, maintain Notion/Confluence knowledge bases, manage support queues, and use AI tools (Claude, ChatGPT) daily to speed up triage and QA. Based in Spain (CET), fluent in English (C2) and native Russian speaker, ready for flexible shifts.
Experience: 5 years
Yearly salary: $40,000
Hourly rate: $25
Nationality: 🇵🇱 Poland
Residency: 🇪🇸 Spain
Experience
Product Operations, Support & QA Specialist
Tangem / Stobox (B2B) 2023 - 2026
* Supported early-stage teams on a non-custodial crypto wallet mobile app (Tangem) and tokenization products (Stobox): handled Tier 2/3 user escalations, bug reproduction, release notes, and knowledge base documentation * Worked on AI/ML model QA, prompt iteration and annotation/data-ops processes; used LLM agents for backlog grooming, Definition of Done and documentation drafting
Service Delivery & Support Coordinator
Deutsche Telekom / T-Systems 2018 - 2023
* Coordinated distributed teams across Germany, Hungary, Poland and Ukraine, including technical and customer support teams; kept documentation, processes and metrics in order * Cut cycle time by 35% within 9 sprints and improved delivery predictability by 25% using flow metrics * Led the organization-wide shift to remote work in under 72 hours, coordinating DevOps, IT and customer-support teams, with zero service interruption
Skills
account-manager
agile
ai
community-manager
customer-support
jira
operations
product-manager
project-manager
quality-assurance
english
russian
spanish