rajaryan1802

Developed and optimized the product roadmap by analyzing underutilized features, conducting customer discovery, and aligning stakeholders to prioritize high-impact solutions. Drove HRMS Integration adoption from 1% to 24% across client accounts in one quarter, enhancing client engagement and operational efficiencies. Conducted customer research to identify key pain points in branding limitations; designed customizable branding solutions using Figma, resulting in a 63% adoption increase and improved client retention. Streamlined renewal processes by automating claims data integration using APIs, reducing account renewal turnaround time by 7 days. Designed and launched an HR Analytics Platform that enabled 250+ clients to track employee engagement metrics, achieving 60% adoption and improving data-driven decision-making for clients.

Led the launch of the 'Stepathon' wellness challenge, boosting user engagement and increasing revenue by 13% per account through strategic cross-selling opportunities. Automated the Quarterly Business Review (QBR) process, reducing deck creation time from 6+ hours to just 30 minutes, enabling 88% QBR coverage (up from 40%) and significantly improving customer engagement and retention. Spearheaded product strategy for the Cyber Radar platform, conducting user and market research to identify key gaps, aligning stakeholders, and accelerating the development process with streamlined wireframes. Spearheaded the design and development of the Nominee Card Feature across insurance products, ensuring compliance and user satisfaction by defining feature requirements, designing wireframes, and collaborating with engineering for seamless integration. Developed engagement dashboards in Metabase (SQL) to track Cyber Radar adoption, driving data-informed decisions and achieving 38% of the 1000-signup target. Collaborated with cross-functional teams (design, marketing, development teams) to improve product visibility, increasing awareness and boosting adoption rates.

Developed a Policy-Level Endorsement Dashboard using Postgre-SQL that reduced insurer TAT from 10-14 days to 5-7 days, improving onboarding efficiency. Created a Capacity Dashboard to monitor Customer Success team performance, optimizing workload distribution and enhancing productivity. Built an AHS Dashboard to assess account health, reducing 'red' risk accounts from 64% to 45% within three months by improving operational metrics.