rajesh235038
Manager – Global Training & Development
Experienced People Manager with a strong background in Quality Assurance, enterprise customer support, new-hire training, and escalation management.
Experience: 11 years
Yearly salary: $18,000
Hourly rate: $10
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Manager – Global Training & Development
WebPT India Pvt. Ltd. 2023 - 2025
Provide end‑to‑end technical support to Enterprise U.S. clients on complex product queries. Conduct weekly and multi‑weekly meetings with enterprise customers to understand challenges and deliver product guidance. Lead training and onboarding for new hires across product, process, and workflow areas. Manage the entire Quality Assurance team: audits, coaching, performance metrics, and continuous improvement.
Team Leader
Equinox Lifecycle Marketing Pvt. Ltd. 2017 - 2023
Managed daily operations: team management, reporting, training, coaching, and leave management. Provided technical support for product issues, workflows, and troubleshooting. Acted as point of contact between Support, Product, QA, and Account Management teams.
Support Executive / Trainer / Floor Support
Capita India Pvt. Ltd. 2014 - 2017
Provided technical assistance for smartphones, account issues, billing, and device unlocks. Resolved OS issues, driver installations, virus infections, and system performance problems.
Technical Support Engineer
Nanochip Technology Pvt. Ltd. 2012 - 2014
Installed drivers, OS patches, and resolved configuration issues. Performed system tune-ups, virus removal, and resolved Blue Screen errors.
Skills
customer-support
office manager
product-marketing
quality-assurance
strategy
operations
english
hindi
odia