rakibul
Full Stack Web Developer, Crm Administrator
With 18 years of experience in IT and 13 years as a Professional Web Developer, I specialize in creating robust websites and applications using CMS and CRM platforms such as Joomla, WordPress, Shopify, Zendesk, Freshdesk, and more. As a dedicated self-learner, I stay up-to-date with the latest platform tools and technologies, ensuring cutting-edge solutions for my clients.
Experience: 8 years
Yearly salary: $60,000
Hourly rate: $50
Residency: 🇧🇩 Bangladesh
Experience
Lead Shopify Developer
727 Digital, USA 2023 - 2024
Led development for 727 Digital, a high-achieving California-based web marketing agency, boosting project completion rates by 95%. Engaged clients to gather web store requirements, utilizing agile methodologies to ensure timely delivery and 98% client satisfaction.
Zendesk Infrastructure Developer
Apollo Internet, South Africa 2022 - 2023
Collaborated with Apollo Internet, South Africa’s leading ISP, integrating few business clients to streamline CRM processes. Spearheaded the establishment of a unified Zendesk CRM infrastructure, utilizing Zendesk Ecosystem to streamline client management.
Zendesk Administrator
Evolved Office, USA 2021 - 2022
Built a Zendesk Help Center with self-service KB and an AnswerBot that will keep customer queries resolved on a fast track with high CSAT.
Zendesk CRM App Developer and Admin
Jarvis & Whizz, Australia 2020 - 2021
Developed and integrated 3rd party apps, custom functions, ticket flow and routing, and multiple CRM integrations to achieve the highest CSAT.
Full Stack Developer
Mute Six, USA 2020 - 2021
Developed and troubleshot various themes, applications, and cart pages for multiple projects.
Web Developer (Shopify)
Sol-ti, USA 2017 - 2019
Developed the web store using Shopify from scratch, including custom themes and integrations.
Zendesk Developer
Study Blue / Chegg, USA 2017 - 2019
Enhanced the functionality of customer support (Zendesk CRM) with the platform.
Shopify Developer
Dyln.co, USA 2016 - 2023
Collaborated closely with the CEO to build a strong business foundation supported by an exceptional e-commerce platform.
Web Developer (Zendesk - WordPress)
Upwork Inc., USA 2016 - 2021
Re-designed and developed a new ‘Contact Us’ flow and maintained the service ecosystem using Zendesk CRM.
Sr. Manager, Software Division
Datamato Limited, Bangladesh 2014 - 2015
Established a team for a multi-modal overseas web development project.
Skills
full-stack
english