ralphmiclat

Helped in managing companies’ assets in Web3. Created investment reports specifically in Web3 GameFI niche. Managed and explored a pool of games, looking for best strategies on how to extract the best yield possible. Handled Farms and Guilds, ensuring good Yields and strategy continuity. Staying up-to-date to industry trends and regulatory changes. Studied and analyzed Traditional and Web3 markets.

Finds potential business leads. Targets specific niches in Web3 ecosystem.

Onboarded new hires and handled training for agents, Supervised daily chat operations and handled escalated and mishandled chats, Ensured that all agents adhered to Standard Operating Procedures, Assissted Team Leads to manage daily operations while taking chats, Provided support and education on Crypto, Blockchain technology, and MetaMask application via chat

Handled associates within the front office, de-escalating major guest issues as well as in-house concerns across connected departments.

Assigned to Account Security and Risks, a level 2 assignment that handled concerns like account takeovers, phishing hacks and app bugs.

Worked mainly as Front Office agent. Roles were assisting guests, unit owners, and coordinating with other departments.