ramiliachyn
Senior Customer Support Agent
I am a dedicated team player and detail-oriented professional with over four years of experience in customer support, data analysis, and administrative tasks. My passion for problem-solving, strong communication skills, and proficiency in tools like Excel, MS Office, Jira, and CRM systems, equip me to handle complex challenges effectively.
Experience: 4 years
Yearly salary: $30,000
Hourly rate: $15
Nationality: 🌏 Remote
Residency: 🇰🇬 Kyrgyzstan
Experience
Data Steward
Veeva Systems 2024 - 2024
Updated and maintained accurate information across internal data platforms, ensuring consistency and reliability. Reviewed, edited, and corrected data entries to align with organizational standards and guidelines. Monitored data quality and addressed discrepancies to support accurate reporting and decision-making.
Customer Support Specialist
Yandex Food 2024 - 2025
Responded to inquiries and resolved complaints from customers and partners via chat and phone. Documented interactions and escalated issues when necessary to the appropriate departments.
Program Manager Intern
DEVCIT 2023 - 2023
Assisting in the planning, coordination, and execution of entrepreneurship training programs. Monitor program timelines and milestones Provide support to program participants.
Customer Support Manager
MBANK 2022 - 2023
Providing support to clients with account-related inquiries, transaction clarifications, and general banking information. Escalating complex cases to relevant departments while ensuring timely follow-ups and customer satisfaction.
Team Leader/ Volunteer
AIESEC 2020 - 2021
Organizing different activities. Tracking and delivering tasks to the team. Supporting and working with a team.
Skills
crm
customer-support
data-entry
jira
sql
english
russian