randiandrian
Operations Support Associate
Detail-oriented operations and support professional with hands-on experience in document verification, data validation, and compliance-based workflows within regulated environments. Proven ability to handle high-volume cases, ensure accuracy, and maintain audit-ready documentation. Strong SOP discipline, risk awareness, and cross-functional coordination skills, with a background in banking and IT operations.
Experience: 3 years
Yearly salary: $14,000
Hourly rate: $20
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
IT HelpDesk Support
PT Bank Central Asia Tbk (HALO BCA) 2025 - 2026
Managed 100+ daily cases while ensuring accurate data handling and adherence to internal SOPs. Conducted verification and validation of user-reported information before resolution or escalation. Identified inconsistencies and coordinated with internal teams to resolve issues efficiently. Maintained structured case documentation to support quality checks and audit requirements. Ensured compliance with internal policies related to customer data protection.
IT Admin Support
PT Honda Trading Indonesia 2024 - 2025
Supported operational and administrative verification processes across internal systems. Assisted in user onboarding activities, ensuring data completeness and accuracy. Managed Microsoft 365 user administration and maintained system documentation. Participated in User Acceptance Testing (UAT) to validate workflows prior to production. Coordinated with vendors and internal teams to resolve operational discrepancies.
Customer Service Officer
PT Bank Central Asia 2022 - 2024
Assisted customers in account opening and identity verification processes. Reviewed customer data and documents to ensure completeness and compliance. Successfully onboarded 800+ customers per month with high accuracy. Collaborated with internal teams to resolve documentation and processing issues.
Skills
bitcoin
communications
customer-success
customer-support
english
indonesian