raniseptia

Highly motivated and results-oriented professional with 5+ years of experience in account management, business development, and customer service. Proven ability to build strong relationships with clients, drive sales growth, and resolve complex issues.  Passionate about empowering businesses and fostering collaborative partnerships.  Strong communication, interpersonal, and problem-solving skills.

Skill:
Account Management, Business Development, Business Relationship Management, Customer Service Management, Consultative Selling, Cross-Selling, Sales Processes, Payment Industry, Business-to-Business (B2B), Accounting, Training Coordination.

TikTok Shop, Jakarta, Indonesia

• Local Business Empowerment (Jul 2024 – Present)
  • Account Management
  • Manage and nurture relationships with local businesses to drive growth and engagement on the TikTok Shop platform.
• Seller Incubation (Feb 2022 – Jun 2024)
  • Account Management
  • Onboard and incubate new sellers, providing training on platform policies, content creation (short videos & livestreaming), and promotional tools.
  • Develop and implement sales strategies based on seller category to increase GMV.
  • Resolve seller issues related to shop management, product listings, and account recovery.
  • Consistently maintain high motivation to effectively manage and support a diverse portfolio of sellers.

Shopee, Jakarta, Indonesia

• Business Development Analyst (May 2020 – Feb 2022) 
  • Account Management
  • Contacted and educated sellers on feature adoption to enhance their knowledge and drive sales performance.
  • Increased sales through weekly campaigns and maintained strong seller relationships.
  • Managed and resolved seller inquiries, issues, and escalations.

CV. Generasi Cerdas Indonesia

• Training Coordinator (Feb 2020 – May 2020)
  • Business Relationship Management, Accounting
• Teacher's Training Coordinator (Dec 2017 – Feb 2020), Tangerang Selatan
  • Accounting
  • Prepared training materials, managed budgets (funds submission and reporting), and evaluated training effectiveness.
  • Coordinated with schools and trainers, managed training logistics, and documented training sessions.

PayPro, Bendungan Hilir, Jakarta

• Account Executive (May 2017 – Nov 2017) 
  • Consultative Selling, Business Relationship Management, Cross-Selling, Sales Processes, Payment Industry, Business-to-Business (B2B)
  • Developed partnerships with merchants in Jabodetabek, promoting the adoption of the PayPro payment system.

Blue Bird Group

• Corporate Social Responsibility Intern (Aug 2016 – Jan 2017)

PT Jasa Raharja (Persero), Jakarta

• Public Relations Officer (Nov 2015 – Dec 2015)

Allianz Life, Jakarta

• Service Performance Intern (Aug 2015 – Oct 2015) 
  • Customer Service Management

GOGIRL! Magazine, Palmerah - Kebayoran

• Koordinator F&B GoGirl! Expo 2014 (Aug 2014 – Sep 2014) 
  • Consultative Selling, Cross-Selling

[invalid URL removed], Jakarta Selatan

• Journalism Intern (Jan 2012 – Feb 2012)