rashmiadl05

Managed escalated customer inquiries, ensuring timely resolution of complex issues. Conducted cold calls to identify potential clients, introduce new products/verticals, and generate new business opportunities. Focused on upselling to existing clients by building relationships and offering additional services to enhance value and drive revenue growth. Onboarding, customer support, and continuous improvement of interactions to deliver exceptional service. Received over 30 5-star reviews for exceptional customer service from Line/Beem users on App Store and Play Store. Acted as an intermediary between customers and internal teams to address disputes and enact fair settlements. Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.

Managed escalations and worked with internal teams to ensure client issues were effectively resolved. Conducted cold calls to identify potential clients, introduce new products/verticals, and generate new business opportunities. Building long-term relationships with key clients. Addressing customer concerns and complaints. Creating sales plans to generate revenue. Schedule regular meetings with customers to ensure they are satisfied. Act as point of contact for complaints and escalate issues as appropriate. Study competition to find new ways to retain customers. Set sales and revenue targets and work diligently to meet them. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customer's needs. Ensure both the company and clients adhere to contract terms.

First employee at Business Pro On Top. Built entire sales process from scratch. Managed end-to-end sales - lead generation to closing. Identified opportunities for upselling. Managed a team of junior associates. Was responsible for their final deal negotiations and closures. Sales trainer for junior associates. Accountable for building and updating sales collaterals every quarter. Curated a refined version of the old sales pitch.