rashmiadl05

US-based fintech and financial services platform. Full client lifecycle ownership across the US market. Owned end-to-end client relationships for a US fintech platform, managing onboarding, retention, upselling, and escalation resolution for a high-volume consumer user base. Conducted outbound prospecting and new client acquisition, introducing new product verticals and expanding the pipeline across the US market. Earned 30+ five-star App Store and Play Store reviews from US-based users through relationship-led account management.

Dedicated account manager for a Germany-based luxury brand. Sole CS contact for the North American boutique network. Managed premium B2B client relationships across the USA and Canada for a high-end European brand, delivering white-glove service to discerning retail partners. Drove upselling of new collections, handled bespoke order management via SAP Business One, and coordinated around major international trade events.

Joined as the first employee. Built the entire sales function from zero for a firm serving APAC markets. Built pipeline, ran outbound prospecting, delivered demos, handled objections, negotiated, and closed — entirely independently from day one. Generated 150 clients and AUD 200,000 in annual recurring revenue. Hired, trained, and led a junior sales team.