ratanweb3

1. Continued providing fast, effective customer support across platforms for products like OverScape (node client) and OverFlex (wallet). 2. Guided and managed the moderator team, assigning tasks such as community research and guide creation. 3. Took charge of community KPIs, report management, and tool oversight (e.g., Mee6, Statbot). 4. Created detailed guides with the MOD team to streamline support processes and improve team efficiency. 5. Increased work hours and quality during high-demand periods to maintain strong community engagement.

1. Moderated Over Protocol’s Discord, Telegram and X communities, ensuring a positive and safe community environment 2. Controlled FUD and spam across global and language-specific channels 3. Assisted users in understanding and navigating the project 4. Monitored assigned channels and reported critical issues 5. Handled daily moderation, resolved disputes, and escalated urgent matters to the Community Manager 6. Collaborated with the Community Manager to improve community channels, create FAQs, ticket support and draft community initiatives