raulsaboia
Customer Service Officer
Customer Service Officer with extensive experience in the cryptocurrency sector, skilled in KYC/AML compliance, problem-solving, and global communication. Track record in enhancing operational efficiency and delivering exceptional customer support.
Experience: 5 years
Yearly salary: $30,000
Hourly rate: $0
Nationality: 🇵🇹 Portugal
Residency: 🇵🇹 Portugal
Experience
Customer Service Officer
Binance 2024 - 2025
As a Customer Service Representative at Binance, I was at the forefront of supporting users within the dynamic and complex cryptocurrency ecosystem, handling highly sensitive and intricate cases related to account security, financial transactions, and regulatory compliance.
Customer Service Officer
Farfetch 2022 - 2024
As a dedicated Customer Service Agent at FARFETCH, I specialize in providing exceptional support to a global customer base, handling a diverse range of customer inquiries via both email and phone calls.
Barbershop Owner
Mr. Jack Barbershop 2020 - 2022
Opened my own barbershop after gaining experience and training, managing a growing customer database and hiring and training staff.
Journeyman Barber
Cleancuts Toronto 2019 - 2019
Met with clients to discuss their needs and performed grooming services.
Apprentice Barber
Dema48's Barbershop 2017 - 2018
Started as an apprentice cleaning the shop and became a full-time barber after completing training.
Hotel Receptionist
Vertical Hostel 2017 - 2017
Managed reception, greeted guests, and handled inquiries and deliveries.
Technical and Commercial Sales Representative
Domotix 2014 - 2016
Sold goods to business establishments and provided information about products.
Sales Account Executive
Kuoni Tumlar 2013 - 2014
Managed accounts and business development activities to exceed sales targets.
Front Desk Receptionist
Transamerica Beach Class Prestige 2013 - 2013
Handled reception duties, managed calls, and assisted guests.
Skills
ai
blockchain
compliance
crypto
customer-support
kyc
office
salesforce
english
portuguese