raulsaboia

Customer Service Officer

Customer Service Officer with extensive experience in the cryptocurrency sector, skilled in KYC/AML compliance, problem-solving, and global communication. Track record in enhancing operational efficiency and delivering exceptional customer support.


Experience: 5 years

Yearly salary: $30,000

Hourly rate: $0

Nationality: 🇵🇹 Portugal

Residency: 🇵🇹 Portugal


Experience

Customer Service Officer
Binance
2024 - 2025
As a Customer Service Representative at Binance, I was at the forefront of supporting users within the dynamic and complex cryptocurrency ecosystem, handling highly sensitive and intricate cases related to account security, financial transactions, and regulatory compliance.
Customer Service Officer
Farfetch
2022 - 2024
As a dedicated Customer Service Agent at FARFETCH, I specialize in providing exceptional support to a global customer base, handling a diverse range of customer inquiries via both email and phone calls.
Barbershop Owner
Mr. Jack Barbershop
2020 - 2022
Opened my own barbershop after gaining experience and training, managing a growing customer database and hiring and training staff.
Journeyman Barber
Cleancuts Toronto
2019 - 2019
Met with clients to discuss their needs and performed grooming services.
Apprentice Barber
Dema48's Barbershop
2017 - 2018
Started as an apprentice cleaning the shop and became a full-time barber after completing training.
Hotel Receptionist
Vertical Hostel
2017 - 2017
Managed reception, greeted guests, and handled inquiries and deliveries.
Technical and Commercial Sales Representative
Domotix
2014 - 2016
Sold goods to business establishments and provided information about products.
Bellman
Transamerica Beach Class Prestige
2013 - 2013
Welcomed guests and assisted with luggage.
Sales Account Executive
Kuoni Tumlar
2013 - 2014
Managed accounts and business development activities to exceed sales targets.
Front Desk Receptionist
Transamerica Beach Class Prestige
2013 - 2013
Handled reception duties, managed calls, and assisted guests.

Skills

ai
blockchain
compliance
crypto
customer-support
kyc
office
salesforce
english
portuguese