rbweb3
Customer Support & Digital Marketing Specialist
Detail-focused and people-driven Customer Support & Digital Marketing Specialist with 10+ years of experience in tech-driven customer experience, fintech support, and communication-focused roles. I bring a hybrid background that combines analytical thinking, empathy, and digital creativity.
Experience: 8 years
Yearly salary: $18,000
Hourly rate: $15
Nationality: 🇲🇽 Mexico
Residency: 🇮🇹 Italy
Experience
Marketing Assistant
My Digital Ammo 2026 - 2026
Scheduled social media content and helped design a trade fair stand for 'Ippocampo,' a tourist ferry service in Naples, working directly with the company founder.
Customer Service Manager
CryptoWallet 2024 - 2024
Managed and supported a team to ensure consistent high-quality service delivery. Developed training programs, improving communication consistency and performance. Streamlined support operations, reducing resolution times and raising customer satisfaction. Oversaw high-volume inquiries while maintaining professionalism and accuracy.
Customer Service Representative
Coinmetro 2018 - 2024
Responsive, empathetic support across live chat, email, and ticketing systems. Managed KYC verification processes with accuracy and compliance. Collaborated with product and compliance teams to optimize platform usability. Built a strong reputation for calm, efficient issue resolution.
Junior Manager
United Colors of Benetton 2017 - 2018
Promoted within four months due to performance and customer focus, from sales to Junior Manager. Supported daily store operations, inventory, and staff guidance. Contributed to sales targets through strong customer interaction and product support.
Skills
blockchain
crypto
customer-service
customer-success
customer-support
digital-marketing
discord
fintech
social-media
trader
english
italian
spanish