rchnnmb
Customer Experience And Operations Leader
Customer Experience and Operations Leader with 5+ years of progressive responsibility in customer support, quality assurance, and team supervision in high-volume global environments. Proven success in building compliant, high-performing support teams that resolve complex issues, uphold policy integrity, and drive customer trust. Recognized for operational excellence, cross-functional leadership, and data-informed process optimization. Awarded Top QA and 'Bias for Action' distinctions at Amazon for impactful, fast-executing leadership.
Experience: 5 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Team Manager [A]
Amazon Inc. 2024 - 2024
Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone). Coached team members on quality compliance, CSAT drivers, and knowledge application.
Resolution Specialist
Amazon Inc. 2022 - 2022
Managed high-priority escalations requiring in-depth investigation and policy enforcement across departments. Collaborated cross-functionally with operations, quality, and legal teams to resolve customer issues within compliance frameworks. Delivered proactive solutions while maintaining brand reputation and customer trust.
Customer Service Associate
Amazon Inc. 2020 - 2022
Delivered high-touch support through phone, email, and chat channels, resolving billing, fulfillment, and policy-sensitive inquiries. Balanced customer satisfaction with compliance, making informed decisions aligned with internal policies and legal considerations. Maintained excellent performance in metrics including CSAT, AHT, and First Contact Resolution.
Marketing Assistant / Frontline Cashier
The Orchard Golf & Country Club 2019 - 2020
Assisted in digital marketing campaigns, social media content creation, event management and data tracking for member engagement. Handled cash and POS operations, ensured accurate transactions, and delivered exceptional customer service at reception.
Skills
compliance
customer-support
project-manager
analyst
english