realrayza1

• Assisted users with inquiries regarding trading bots, account setup, and platform functionality. • Provided timely and informative responses to customer issues. • Guided users through troubleshooting steps for common technical problems, escalating when necessary. • Educated customers on Pionex features, including automated trading bots, tools, and security best practices. • Ensured high customer satisfaction by delivering friendly, efficient, and solutionoriented support.

• Addressed customer inquiries related to the Bundle app, like account creation, wallet management, and transactions. • Guided users in buying, selling, or storing cryptocurrencies. • Troubleshot issues related to app functionality, transaction delays, and processing errors. • Investigated and resolved complaints about incorrect account balances, failed payments, and transaction discrepancies. • Collaborated with technical teams to escalate and resolve userreported technical problems. • Educated users on cryptocurrency fundamentals, including security precautions like private keys and wallet backups. • Collected feedback from users to enhance Bundle's services and features. • Contributed to the creation of FAQs, knowledge base articles, and tutorial content for users.