realrayza1
Customer Support Specialist
As an enthusiastic advocate for exceptional customer service, I thrive in dynamic environments where no two challenges are ever the same. With a unique blend of technical expertise and interpersonal skills, I've built a career on delivering personalized support, resolving complex issues, and driving business growth through data-driven insights. I'm committed to staying at the forefront of industry trends and innovations, seeking out new methods to enhance my skills. I'm excited to leverage my expertise, passion, and customer-centric approach to drive success in a like-minded organization.
Experience: 1 year
Yearly salary: $38,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
CUSTOMER SERVICE REPRESENTATIVE INTERN
Woo Network 2024 - 2024
Manage and oversee a portfolio of new and existing users. Addressed customer inquiries related to using the Fairdesk platform, such as creating accounts, managing wallets, or making transactions, while achieving a 99% customer satisfaction rating and responded to inquiries within Fairdesk’s SLAs 96.5% of the time. Guided users through Crypto transaction processes on the mobile app. Troubleshooting issues related to app functionality, transaction delays, or errors in processing. Investigated and resolved complaints about incorrect account balances, failed payments, or transaction discrepancies. Collaborated with technical teams to escalate and resolve technical problems that users encounter. Developed and maintained knowledge base articles, FAQs, and troubleshooting guides to facilitate self-service support and improve customer experience. Proficiently managed paperwork, including the timely completion and organization of documents, contributing to an error-free documentation process. Collaborated alongside the leadership team to improve the overall customer experience.
Skills
customer-support
postgres
python
sql
english