regalia

Copywriting, Translation

I have a vast experience of 12 years in the customer support/Customer Experience Industry.  

A highly motivated and customer-centric professional with a proven track record in delivering exceptional support experiences across various industries. Skilled in handling customer inquiries, resolving complaints, and ensuring client satisfaction through effective communication and problem-solving abilities. Adept at using CRM systems, managing high-volume queries, and collaborating with cross-functional teams to improve service quality. Known for patience, empathy, and a strong commitment to representing the brand with integrity. Thrives in fast-paced environments while maintaining accuracy, professionalism, and a positive attitude.

If you have a specific experience level (entry-level, mid, senior), domain (tech support, BPO, e-commerce, SaaS), or skills (Zendesk, Salesforce, live chat), I can customize it further. Let me know!




Experience: 1 year

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇮🇳 India

Residency: 🇮🇳 India


Experience

Deputy Manager - Training & Quality
Tatwa Technologies Ltd.
2014 - 2023
Led the team for smooth running of Operation, leading a team of QA and Training professionals, driving client SLA performance and internal KPIs, conducting process audits and reporting, maintaining consistent CSAT scores, overseeing internal audits and SOP documentation.
Quality Analyst
IKF Technologies Ltd.
2012 - 2014
Back Office Executive (Aircel Process). Email and Chat support
Customer Service Associate
Tech Mahindra Ltd.
2009 - 2012
Providing Email and Chart to support to the customers queries, Complaints and Request

Skills

chatbot
community-manager
copywriting
customer-success
customer-support
translator
english