I am a customer service and administrative professional with over 8 years of experience handling client inquiries, providing service support, resolving issues, and managing various operational and reporting tasks in fast-paced environments. I have strong skills in communication, problem-solving, task management, and delivering accurate, timely work.
I am currently seeking a remote position in customer support, service operations, or administrative roles where I can utilize my experience to support customers, maintain efficient workflows, and contribute to team performance in a flexible working environment.
Experience: 9 years
Yearly salary: $10,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Service Officer
Bank NCP 2025 - 2024
Received, responded to, and followed up on customer inquiries. Supported business target achievement as set by management. Conducted Cross-selling of bank products. Prepared and submitted monthly reports.
Frontline Service
KEB Hana Bank 2014 - 2018
Assist client with account opening. Processed ATM card Replacement. Explained banking products, programs, and services clearly to customers. Handled customer complaints and provided solutions. Processed checks,BGs,RTGS,LLG,clearing,and tax transaction. Conducted transactions effeciently, accurately, and effectively. Montly report
Customer Service
Bank Bukopin 2011 - 2014
Assist client with account opening. Processed ATM card Replacement. Explained banking products, programs, and services clearly to customers. Handled customer complaints and provided solutions. Conducted transactions effeciently, accurately, and effectively. Prepared montly report Maintained filling and document
Customer Service Officer
Bank BCA 2010 - 2010
Assist client with account opening. Processed ATM card Replacement. Explained banking products, programs, and services clearly to customers. Handled customer complaints and provided solutions. Processed checks,BGs,RTGS,LLG,clearing,and tax transaction. Conducted transactions effeciently, accurately, and effectively. Prepared monthly reports.
Skills
admin
ambassador
copywriting
customer-service
customer-success
customer-support
microsoft
operations
translator
typescript
