A dedicated, customer-focused Chat Support Specialist with a three-year history of providing outstanding support in high-paced environments. Manage client's query efficiently and ensure a seamless and satisfying user experience. Technical issue resolution, empathetic customer service, and maintaining high satisfaction rates through efficient and clear communication are some of my strengths.
I possess excellent problem-solving skills and enjoy assisting customers. I am committed to delivering top-notch support and continually seeking opportunities to enhance service. I enjoy working in high-energy teams and anticipate learning new tools and techniques to more effectively interact with customers.
Experience: 3 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇵🇭 Philippines
Residency: 🇵🇭 Philippines
Experience
Customer Service Representative
Teleperformance 2022 - 2025
Efficiently assist customers in real time by providing accurate information, troubleshooting technical and service-related issues, processing orders and refunds, guiding users through product features, recommending solutions, resolving complaints with empathy, and ensuring a seamless customer experience all while multitasking across multiple chats, maintaining professionalism, meeting performance targets, protecting data privacy, and strictly adhering to company policies and security protocols. Performed the extra mile on work to help my superiors complete specific tasks on reaching desired customer satisfaction. Became top performer for 4 months
Service Crew
McDonalds 2019 - 2022
Providing friendly assistance, helping with seating, and addressing customer needs. Greeting customers with a smile and ensuring they have a great experience. Assisting in other areas when needed, such as delivering food orders to tables. Became Lobby of the Month for 3 months.
Skills
blockchain
communications
discord
moderator
customer-support
