Experienced and dedicated Customer Service Representative with over 3 years of providing exceptional service and support across multiple platforms. Adept in handling customer inquiries, resolving issues, and ensuring satisfaction in fast-paced environments. With an additional 5 years of expertise in the cryptocurrency and blockchain industries, I bring a strong understanding of digital currencies, blockchain technology, and their application in the customer service sector. Known for strong communication skills, problem-solving abilities, and delivering effective solutions to both technical and non-technical customers.
Experience: 3 years
Yearly salary: $14,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Accounting Intern
Oruche Drinks & Breverage Warehouse 2021 - 2022
Assisted with Month-end closing and reporting duties. Gained hands-on experience with various accounting software programs such as Quickbooks, Excel, and Sage, enhancing overall efficiency in daily tasks. Compiled monthly journal entries into general ledger system. Demonstrated strong attention to details when reviewing financial statements for errors or inconsistencies before submission to management.
Customer Service Representative
Jumia Nigeria 2019 - 2021
Provide top-tier customer service via phone, email, live chat, and social media channels, assisting customers with inquiries, troubleshooting, and product support. Maintain a high level of customer satisfaction, achieving a satisfaction rating of 95% or above through effective communication and problem resolution. Manage and resolve customer complaints and technical issues with patience, empathy, and professionalism, leading to a 30% reduction in escalations. Collaborate closely with cross-functional teams including sales, technical support, and product management to deliver comprehensive customer solutions. Train and onboard new staff in customer service protocols, tools, and techniques, helping to reduce onboarding time by 20%. Utilize CRM software (Zendesk, Salesforce, Freshdesk) to manage and track customer interactions and ensure timely follow-ups. Document common customer issues and update the knowledge base, reducing repetitive inquiries by 15%.
Blockchain & Cryptocurrency Support Specialist (Intern)
Yellow Card Financial 2017 - 2018
Provide customer support for a blockchain platform, assisting users with cryptocurrency transactions, wallet management, and security-related concerns. Educate customers on blockchain technology, helping them understand decentralized finance (DeFi), smart contracts, and cryptocurrency exchanges. Troubleshoot issues related to cryptocurrency transfers, token swaps, and wallet connectivity with a high level of technical accuracy. Collaborate with the development team to resolve bugs, upgrade software, and improve user experience on the platform. Ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations when assisting users with account verification. Track and report on recurring issues, using data to provide feedback to the product and development teams for system improvements. Deliver personalized advice to users about transaction best practices, security tips, and wallet setup, fostering customer trust and engagement.
Skills
accounting
customer-support
