rheaazarraga

Client-centered technical support specialist with a proven ability to deliver exceptional user experiences. With a strong customer service foundation, I'm eager to leverage my people skills in the digital community, collaborating on innovative projects. I'm also interested in moderating chat platforms to create inclusive, supportive and fun online environments.


Experience: 11 years

Yearly salary: $64,000

Hourly rate: $35

Nationality: 🇨🇦 Canada

Residency: 🇨🇦 Canada


Experience

Software Engineer Intern
ThisFish
2022 - 2023
Produced Tally Teaser series with marketing leads, resulting in a 12% uptick in product awareness. Played a key role in the successful launch of Software V2, contributing through the development of UX components, codebase refactoring, and bug resolution. Performed thorough debugging and testing procedures to uphold high-quality standards, actively engaged in peer reviews, and executed the implementation of unit/end-to-end tests to enhance accuracy. Collaborated with the data science team to annotate over 5000 images, significantly improving computer vision accuracy and boosting efficiency by 15%. Established comprehensive Confluence entries documenting new software applications with precise details.
Reception, Marketing Admin, Accounts
Westbank Corp
2019 - 2020
Successfully facilitated contracts, POs & trackers with a +$10M budget across global offices to ensure streamlined marketing operations. Facilitated seamless communication and collaboration between Marketing, Accounting, and external entities to ensure contract compliance and smooth rollout processes. Expertly handled customer accounts for AP and property leasing across multiple projects, ensuring prompt and efficient response to all inquiries and proper routing to the relevant department.
Reception, Administrative Assistant
Lamborghini Vancouver
2017 - 2019
Oversaw the entire invoicing workflow for Parts & Services, ensuring accuracy and timeliness. Managed invoicing for marketing events with meticulous attention to detail, and accurately recorded sales deposits in the accounting system. Maintained precise data entry across various CRM systems, stock inventory, and customer deposit lists. Designed visually captivating inventory displays featuring essential purchasing details to optimize buyer interest. Conducted comprehensive onboarding training sessions for new employees, facilitating their seamless integration into the company.

Skills

admin
data-entry
digital-marketing
discord
front-end
customer-support
english