richem

Assist the accountant to be responsible for the company's daily financial affairs, handle accounts, record and review reimbursement documents for various departments. Keep cash and bank accounts according to the original vouchers, register cash and bank deposit journals in a timely manner, and be responsible for the entry of vouchers. Responsible for the organization, binding and storage of financial files, registration and management of fixed assets and low-value consumables. Assist in filling out and publicizing industrial and commercial annual reports, etc.

Provided exceptional customer support via phone, email, and live chat, resolving an average of 12 customer inquiries daily with a satisfaction rate of 90%. Maintained accurate records of interactions in CRM systems, ensuring seamless follow-ups and improved team collaboration. Assisted in training new team members, sharing best practices to enhance overall service quality.