richiecherd

Quality Review Specialist Duolingo

I’m a bilingual International Business graduate with over 8 years of experience across customer support, sales, translation, and technical support roles. I've worked with major companies like Duolingo, British Telecom, and Bord Gáis Energy, where I honed my skills in transcription, customer relationship management, outbound sales, and technical troubleshooting.

Fluent in English, Spanish, Portuguese, and Gaelic, I bring a strong multicultural and linguistic edge to my work. Whether translating documents, supporting customers, or managing projects, I approach every task with attention to detail, adaptability, and a commitment to results.

I’m currently seeking remote opportunities in customer success, translation, transcription, or sales—roles where I can bring value through communication, organization, and a deep understanding of global customer needs.


Experience: 6 years

Yearly salary: $60,000

Hourly rate: $30

Nationality: 🇮🇪 Ireland

Residency: 🇵🇹 Portugal


Experience

Quality Review Specialist & Translator
Duolingo
2023 - 2025
- Transcribed conversations from Spanish to English for review. - Ensured compliance with Duolingo’s testing standards by monitoring test-taker behavior. - Audited test sessions for accuracy and integrity to maintain high proctoring quality. - Collaborated with team leads and members via Slack and email to communicate updates. - Completed all exams in the queue, including Proctor Calibration Tool (PCT) exams. - Met monthly proctoring hour requirements while maintaining efficient time management. - Worked with Large Language Models (LLMs) and other AI systems to improve testing processes. - Adhered to technical compliance standards using Windows/MacOS devices and secure browsers.
Quality Review Specialist
Duolingo
2023 - 2025
Customer Support Specialist/Outbound Sales
Bord Gáis Energy
2022 - 2023
Brought forth excellent customer service skills and a commitment to customer satisfaction, helped to increase customer return rates by providing excellent customer service at all times.
Technical Support Specialist
British Telecom (BT)
2021 - 2022
Worked to achieve high customer satisfaction rates by providing optimal customer service, handled 25+ calls daily, deep understanding of company's product/service offerings and customer's needs, used an advisory approach to help find solutions to technical problems, reviewed our internal CRM systems before calls to incorporate a personalised phone call, promoted products to customers based on what I had learned about them on the call.

Skills

bitcoin
communication
sales
salesforce
social-media
solana
transcribing
translator
customer-support
english
portuguese
spanish