richkr
Bilingual Customer Success Specialist (German / English)
Reliable, analytical, and bilingual (Native German / Fluent English) Customer Success professional with over 6 months of remote support experience and deep operational background. An active, daily end-user of cryptocurrency platforms, decentralized web wallets, and blockchain protocols, bringing practical, firsthand user knowledge to Web3 customer support tracks. Expert at managing chat-based support workflows, technical ticketing systems, and resolving complex client disputes with empathy. Equipped with an optimized home office setup (32GB+ RAM, 300+ Mbps connection) ready for immediate offshore engagement.
Experience: 11 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇩🇪 Germany
Residency: 🇵🇠Philippines
Experience
Data Operations Specialist (Official Role: Sterilisationsassistent)
MRI/TUM Hospital (ZSVA) 2018 - 2024
Managed comprehensive data logging for the centralized hospital catalog, inputting new equipment photography and technical manufacturer descriptions. Handled high-volume asset tracking within the Euro SDS database infrastructure, maintaining zero-error data entry standards for critical care departments. Inputted and audited vital equipment lifecycles, maintenance histories, and device validation documents to support strict regulatory compliance.
Store Manager & Operations Lead
GameStop Inc. 2011 - 2013
Managed complete end-to-end retail store operations, inventory logistics, and customer success metrics across high-volume international locations. Recruited, trained, and monitored performance indicators for teams of 10+ employees while maintaining direct corporate alignment on fraud mitigation. Directly resolved high-stakes customer disputes, payment processing failures, and client escalations, maintaining top-tier satisfaction scores.
Store Manager & Operations Lead
GameStop Inc. 2006 - 2011
Managed complete end-to-end retail store operations, inventory logistics, and customer success metrics across high-volume international locations. Recruited, trained, and monitored performance indicators for teams of 10+ employees while maintaining direct corporate alignment on fraud mitigation. Directly resolved high-stakes customer disputes, payment processing failures, and client escalations, maintaining top-tier satisfaction scores.
Skills
compliance
crm
crypto
customer-service
customer-success
customer-support
data-entry
kyc
operations
project-manager
quality-assurance
reliability
sales
english
german