riskykidd
Customer Assistant
Dedicated decision maker with a passion for technology and a knack for problem-solving. I am driven by a keen interest in technical roles and continuous learning. Balancing professional commitments with personal pursuits, such as fitness and music production, I maintain a high level of productivity. With extensive experience as a customer support agent, I bring a wealth of expertise honed over years of dedicated service. I aim to contribute effectively to a dynamic team while utilizing and expanding my skills in customer support within the technical industry.
Experience: 10 years
Yearly salary: $38,000
Hourly rate: $10
Nationality: 🇬🇧 United Kingdom
Residency: 🇬🇷 Greece
Experience
WebStore Support & Backoffice
Lenstore 2023 - 2024
Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations, Customer service roles, Implemented Microsoft Office and Microsoft Teams in my daily work routine, Processed orders and returns for customers
Customer Support
OnRunning 2020 - 2021
Handled and processed shipments and replacements of ordered items, Utilized knowledge of Excel, Word and Salesforce, Developed and implemented customer service training programs to ensure customer service representatives are knowledgeable and up-to-date on products and services
Customer Support
Teleperformance 2016 - 2018
Customer Support Roles in various departments such as: Microsoft O365 (English and german), Phillips (German), Apple, iTunes Store (English and german), Canon (German)
Support agent
ADAC (German Automobile Club) 2014 - 2016
Roadside assistance via phone, Organising hotels and replacement vehicles for members, Emails to customers and Workshops/Garages
Skills
customer-success
customer-support
moderator
sales
sales-engineer
salesforce
btc
english
german
greek