rivaldi22

Community Support Specialist

 Web3 enthusiast from Indonesia with experience in crypto wallets, on-chain analytics (Dune), and customer support. Passionate about helping people understand and use digital assets securely. 



Experience: 3 years

Yearly salary: $50,000

Hourly rate: $25

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Civil Servant
Provincial Government of Bangka Belitung Islands
2022 - 2003
Delivered frontline public service by assisting citizens with inquiries, complaints, and requests in a professional and empathetic manner. Managed case resolution by identifying issues, researching regulations, and providing clear solutions within strict timelines. Handled high-volume interactions daily while maintaining accuracy, patience, and positive communication. Collaborated with cross-department teams to improve service efficiency and streamline processes. Created reports, documentation, and feedback summaries to support decision-making and service quality improvement. Developed strong communication and problem-solving skills transferable to customer/community support in Web3.

Skills

analyst
blockchain
communication
crypto
customer-support
english
indonesian