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• Became established as a go-to for executing extensive online research, locating obscure parts and equipment to meet client needs. • Frequently took initiative to pursue opportunities beyond the scope of auto parts, notably closing a $56,000 deal on a new forklift. • Reduced turnaround time for customer pricing inquiries by 80% through the creation of an equipment pricing calculator, requiring only the store cost to generate a complete quote. • Strengthened customer relationships through hands-on tasks such as repairing damaged equipment, resolving data service issues, building product shelves, and optimizing storage spaces.

• Identified and targeted previously overlooked communities resulting in 78 new accounts within two quarters. • Expanded product offerings to meet customer needs by securing a vendor for Pre-Engineered, Clean Agent Fire Suppression, allowing Swartz to offer protection for IT/server rooms at 60% of competitor cost while increasing profit by 10%. • Improvised to meet a crucial deadline by attaining Fireboy MAE Certification, allowing me to design a $25,000 suppression system using Adobe Illustrator; cut sheets were approved for permit by the local code authority with zero modifications.

• Shattered sales goals by signing 34 commercial accounts within nine months, totaling $190,000 in new annual contracts. • Formed trusting relationships with external partners, receiving the privilege of being the first-ever pest control service invited to exhibit at the 2018 PAHMA (Professional Affordable Housing Management Association) Fall Conference. • Designed trade show materials including tri-folds and modular displays for • Enviro’s exhibit. Customer-focused efforts served as the springboard to expansion from Central PA into the Pittsburgh Market and beyond. Enviro now operates in 13 states.

• Expedited campaign implementation and reduced workload on production by designing program ads, billboards, and formatting content for Jumbotron display. • Coordinated theme night events including booking attractions, scheduling in-game promotions, designing logos and advertising media, assisting customers with kiosk locations, and securing prizes for fan contests. • Collaborated with nonprofit groups on multiple projects, including a joint initiative with VFW Post 5825 to develop the Local Legends Sponsorship, honoring local veterans with a series of concourse banner displays.

• Refined ability to adapt and prioritize in fast paced scenarios, particularly during the chaotic atmosphere of Penn State Football weekends which staff commonly described as “Black Friday on steroids”; often working as the sole evening manager. • Improved employee training by creating step-by-step guides that new hires could quickly refer to while on the job. • Advised ownership on marketing decisions, achieving the reach and frequency to target their demographic accurately.

• Consistently ranked among the top five AEs in the PA market at attaining new business and customer retention. • Streamlined campaign launches by working extensively with production, aiding with shoots, writing scripts, producing graphics, and sourcing imagery for commercials. • Applied a consultative approach to campaign development, even strategizing with direct competitors to maximize client success.