robsonsp

I've gained extensive experience in the IT industry over the years which I've developed and refined my proficiency across various domains including IT Management, IT Infrastructure, System and Network Administration and Site Reliability Engineering (SRE). My focus and proficiency extend notably to e-commerce and Digital Payments, where I've dedicated a significant portion of my experience.Here’s a snapshot of my journey:

- IT Management and Infrastructure: As an IT Operations manager, I oversee system reliability, monitor performance, troubleshoot issues, and collaborate with cross-functional teams to ensure seamless technology operations.
- Site Reliability Engineering (SRE): Committed to enhancing system reliability, scalability, and performance. I’ve fine-tuned systems for maximum uptime, resilience, and graceful failure handling.
- AWS Management and Monitoring: Experienced in optimizing AWS resources, enhancing performance, and ensuring cost efficiency.
- DevOps Tools and Practices: Passionate about streamlining development and deployment pipelines, fostering collaboration.
- Virtualization, Databases and Backup Solutions: Skilled in implementing virtualization technologies, databases and designing reliable backup strategies.
- Monitoring & Observability: I have experience on implementing modern tools to oversee production traffic with emphasis on DataDog creating metrics, alerts and dashboards in order to swiftly diagnosing incidents and orchestrating solutions.
- Technical Product Management, API integration and Technical support: With extensive payment's experience I supported onboarding merchants being the focal point for questions regarding payments technical integration across many different payment methods from diverse locations.
- Payment Methods, E-commerce, and Cross-Border Challenges: Payments are the heartbeat of e-commerce. I’ve delved into card payments, alternative methods, and cross-border intricacies. Risk Management, Fraud prevention, secure gateways, and user trust—my mission. E-commerce isn’t just transactions; it’s about creating delightful customer journeys. I’ve optimized checkout flows, personalized experiences, and boosted conversion rates.