I've gained extensive experience in the IT industry over the years which I've developed and refined my proficiency across various domains including IT Management, IT Infrastructure, System and Network Administration and Site Reliability Engineering (SRE). My focus and proficiency extend notably to e-commerce and Digital Payments, where I've dedicated a significant portion of my experience.Here’s a snapshot of my journey:
- IT Management and Infrastructure: As an IT Operations manager, I oversee system reliability, monitor performance, troubleshoot issues, and collaborate with cross-functional teams to ensure seamless technology operations.
- Site Reliability Engineering (SRE): Committed to enhancing system reliability, scalability, and performance. I’ve fine-tuned systems for maximum uptime, resilience, and graceful failure handling.
- AWS Management and Monitoring: Experienced in optimizing AWS resources, enhancing performance, and ensuring cost efficiency.
- DevOps Tools and Practices: Passionate about streamlining development and deployment pipelines, fostering collaboration.
- Virtualization, Databases and Backup Solutions: Skilled in implementing virtualization technologies, databases and designing reliable backup strategies.
- Monitoring & Observability: I have experience on implementing modern tools to oversee production traffic with emphasis on DataDog creating metrics, alerts and dashboards in order to swiftly diagnosing incidents and orchestrating solutions.
- Technical Product Management, API integration and Technical support: With extensive payment's experience I supported onboarding merchants being the focal point for questions regarding payments technical integration across many different payment methods from diverse locations.
- Payment Methods, E-commerce, and Cross-Border Challenges: Payments are the heartbeat of e-commerce. I’ve delved into card payments, alternative methods, and cross-border intricacies. Risk Management, Fraud prevention, secure gateways, and user trust—my mission. E-commerce isn’t just transactions; it’s about creating delightful customer journeys. I’ve optimized checkout flows, personalized experiences, and boosted conversion rates.
Experience: 4 years
Yearly salary: $60,000
Hourly rate: $35
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
IT Operations Manager LATAM | TechOps Manager
PPRO 2016 - 2021
- IT Operations management Latam - Performance Optimization: Monitored and fine-tuned Latam operations for peak performance and reliability. - Resource Management: Deployed, configured, and managed critical IT resources, ensuring seamless functionality. - Security Vigilance: Analyzed and swiftly remediated security incidents, safeguarding organizational assets. - Compliance Leadership: Implemented, upgraded, and reviewed configurations to meet Infosec and PCI DSS standards. - Cost Efficiency: Reduced infrastructure and operational costs through strategic optimization and automation. - Business Partnership: Provided comprehensive technical support to business teams, resolving complex issues. - Merchant Integration: Streamlined merchant onboarding and integration processes. Asset Governance: Controlled hardware, software, and licenses for optimal asset management. - Backup Strategy: Orchestrated robust backup solutions for data resilience. - AWS Infrastructure Management: Created and managed resources using IAC tools. - DevOps Tools for streamlined workflows. - Observability Champion: Set up effective monitoring tools for proactive incident response. SLA/SLO Adherence: Ensured compliance with service level agreements and objectives. - Vendor Relations: Managed technology suppliers, contracts, and negotiations for cost-effectiveness. - Access Control: Meticulously managed access controls and ensured compliance and security (Okta and Active Directory). - Configured and managed the connections with Acquirers, PSPs, Gateways, Banks, etc. - Card and Alternative payment methods, E-commerce, and Cross-border, in activities as Product & Project management, deliveries management and product quality control.
Technical Product Manager
PPRO 2013 - 2016
- Delivery of new payment methods/provider integrations (backlog & roadmap management) - Continuous support to payments operation’s effectiveness & efficiency - seek innovative solutions and market trends/opportunities, to meet customer needs and improve quality - Evaluate new products (Product Discovery). - Delivering a product to the end-user (Product Delivery). - Managing strategies focused on keeping the most relevant, important and core issues at or near the top of an operations process flow (Product Observability). Support internal areas with technical doubts to create or adjust products. - Configured and managed the connections with Acquirers, PSPs, Gateways, Banks, etc. - Credit and Debit Cards and Alternative payment methods (Brazilian Boleto, Oxxo, PayPal, Pix, etc), E-commerce and Cross-border, in activities as Product & Project management, deliveries management and product quality control. - Risk Management products, as Chargeback handling, Chargeback disputes, Fraud Alerts, Fraud Prevention, 3D secure, risk exposure, etc.
IT Infrastructure Manager | IT Operations Manager
PPRO 2010 - 2013
- IT Operations management. - IT Infrastructure management. - System and network administration. - Merchant on-boarding and integration. - Deployment, configuration, management, and monitoring of IT resources, etc. - Asset control of hardware, software, and licenses. - Backup management. - Technical support management. - Compliance with SLAs and SLOs. - Manage relationships with technology suppliers, service contracts and negotiations to ensure the best cost-benefit ratio. - Access Control: Meticulously managed access controls and ensured compliance and security (Okta and Active Directory). - Configured and managed the connections with Acquirers, PSPs, Gateways, Banks, etc. - Card and Alternative payment methods, E-commerce, Cross-border, in activities as Product & Project management, deliveries management and product quality control.
IT Manager
Arvato Services 2008 - 2014
- IT management. - Analysis of the capacity and performance of IT resources. - Management of vendor contracts (assignments and equipment purchases). - Resource management and cost reduction. - Coordination, distribution, and control of staff service requests. - System and network administrator. - Implementation, configuration, administration, and support. - Management and support in virus defense server – ePO (McAfee ePolicy Orchestrator). - Asset control of hardware, software, and licenses. - Backup management. - Diagnosis, prevention, and incident resolution. - Technical support. - Compliance with SLAs and SLOs. - Manage relationships with technology suppliers, service contracts and negotiations to ensure the best cost-benefit ratio.
System and Network Administrator
EDAG do Brasil Ltda. 2003 - 2008
- Management and support of Microsoft servers. - Management and support of virus defense server –ePO (McAfee ePolicy Orchestrator). - Management and support of Linux/Unix servers, and NAS (Network Appliance Storage). - Installation, configuration, and development of intranet server with LAMP (Linux/Apache/MySQL/PHP). - Virtualization with: Microsoft Virtual Server and VMware. - Monitoring and troubleshooting performance. - Control of assets and software licenses. - Backup management. - Technical support.
Information Technology Analyst
Colgate-Palmolive 2000 - 2003
- Management and support of Microsoft Servers: Windows NT Server, Windows 2000 Server. - Management of file, printer, and login servers. - Database management (Access, MySQL). - Monitoring and troubleshooting performance.
Skills