rodpaisana

Delivered personalized customer support across in-store and online channels, managing returns, exchanges, and order fulfillment. Coordinated staffing and break schedules to optimize checkout efficiency and improve customer flow. Supported POS troubleshooting and provided feedback to enhance system usability. Reduced customer wait times by 18% during peak hours by reallocating resources through POS analytics. Conducted satisfaction surveys and analyzed feedback to improve service quality and operational performance.

Delivered multichannel support (email, chat, and phone) for a global technology client, ensuring professional, fast, and empathetic resolutions. Guided customers through account setup, authentication, and verification steps, ensuring full compliance with GDPR and data protection standards. Logged and categorized all interactions in CRM/ticketing systems (Zendesk, Salesforce) with high accuracy for tracking and reporting. Troubleshot product, billing, and technical issues while maintaining a 95% Customer Satisfaction (CSAT) rate. Collaborated with Quality and Compliance teams to streamline workflows and reduce average resolution time. Recognized for strong communication, reliability, and accuracy in remote environments.

Delivered high-quality, solution-oriented customer service to ensure positive experiences and brand loyalty. Managed stock levels, maintained visual standards, and processed transactions with accuracy. Trained new hires on customer communication, store systems, and product knowledge. Introduced upselling techniques that increased average transaction values while maintaining strong service ratings. Strengthened customer relationships through personalized styling guidance, increasing repeat business and referrals.