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Receive and process customer payments via PayPal, ensuring secure and timely transactions. Encode customer information accurately into Google Sheets for record-keeping and data analysis. Handle payment processing through various platforms including Binance, GCash, and Coins.ph, adhering to financial protocols. Document process information in the company CRM to maintain comprehensive records of customer interactions and transactions. Track packages efficiently using Aftership and 17track apps, providing customers with timely updates on their deliveries.

Diligently contact medical offices and facilities by phone to request the dispatch of specific medical records within a set timeframe. Optimize scheduling for each call to ensure efficient handling of requests. Identify and verify critical information, including medical provider demographics, medical records contacts, and the availability of requested charts. Follow up on medical records not received within the designated period through both phone and fax communications. Maintain a professional and respectful demeanor during phone interactions, positively representing Change Healthcare to all clients. Complete daily calling assignments, adhering to project timelines and goals. Conduct thorough research to resolve issues when medical records are missing or demographic data is incorrect. Document all call details meticulously, following standard operating procedures. Employ standard pends and escalation protocols as necessary to address and resolve issues. Stay current with job knowledge by engaging in educational opportunities and integrating new learnings into job performance. Efficiently multitask to fulfill all required duties within the expected timeframes.

Engage in daily communication with clients to discuss video projects, ensuring clarity on objectives and expectations. Edit videos and create engaging content for short clips using Wondershare Filmora 11. Manage and organize video clips on Google Drive, providing links to clients for review and feedback. Coordinate editing tasks through Discord, facilitating efficient workflow and collaboration. Distribute edited videos across various social media platforms, including YouTube, TikTok, Instagram, and Twitter, to maximize reach and engagement. Analyze and report on video performance analytics, delivering insights to clients at the end of each work period.

Collaborate with a team of seasoned BPO professionals to deliver sophisticated customer care solutions for globally recognized brands. Contribute to sales growth by providing exceptional service and support. Engage customers in discussions about promotions, products, and services to enhance their satisfaction and loyalty. Verify customer information with precision and update databases to ensure accuracy. Maintain detailed notes and records to keep comprehensive work logs. Handle refunds, replacements, and returns, ensuring a smooth resolution process for customers. Update and refine customer templates to improve communication and service delivery.

Receive and manage work orders for vinyl printing and sticker cutting, ensuring all client specifications are clearly understood. Assess work orders to estimate printing times, select appropriate vinyl types, and calculate material quantities for projects such as shirts or sticker dimensions. Design custom vinyl and sticker patterns in line with customer requirements using Corel Graphics Software for precise vector design drawings. Operate the Cuyi Cutter Plotter to cut designed vinyl or stickers with accuracy. Conduct the weeding process for vinyl and stickers to prepare them for the final application. Execute the heat press process for transferring designs onto shirts, maintaining high standards of quality. Ensure timely delivery of finished products, upholding the company’s commitment to quality and punctuality.

Engage in complex engineering projects and manufacturing processes for large assemblies and parts, often emergent, challenging, or legacy in nature. Write daily reports to maintain accountability and ensure quality assurance throughout manufacturing processes. Conduct mid-process inspections to uphold the highest quality standards and ensure product integrity. Strictly adhere to company policies and procedures, applying methods and maintaining quality standards consistently. Remain focused and precise in all work, contributing to the company’s reputation for high-caliber engineering and manufacturing. Operate as a safe and effective machinist on various large-scale projects, ensuring safety and efficiency. Comply with all safety rules and guidelines, promoting a secure work environment. Demonstrate the ability to work independently as well as collaboratively with a team. Certified CNC Milling Machinist and Forklift Operator, bringing a wealth of expertise and skill to the role.

Interpret technical drawings and apply advanced design techniques to prepare for machining operations. Set up and operate milling machines to mill flat and curved surfaces on diverse material parts. Analyze set-up sheets and NC programs to plan the sequence of operations and determine the finished dimensions of workpieces. Manually lift, mount, and position workpieces on the CNC Machine bed, securing them with clamps, bolts, and fixtures, or using a forklift when necessary. Perform precise set-up of parts, tooling, and fixtures on CNC Machines for the production of aerospace parts. Execute basic grinding operations on part surfaces, profiles, and scallops using MSI Pro Flat and Angle grinder products. Operate a LINDE AG H25 forklift for material handling and machine set-up tasks. Utilize measuring equipment such as Mitutoyo Calipers, Micrometers, and Depth Gauges to ensure the accuracy of machined parts.