romain123456

Technology driven prime brokerage,clearing and financing across traditional and digital assets • Drove cross-functional initiatives to streamline and scale workflows using automation,reducing operational costs by 20%. • Designed and implemented data-driven KPI/SLA frameworks to improve internal coordination,track team performance,and drive accountability— leading to a 25% increase in on-time deliverables over six months. • Led project management efforts,playing a key role in developing and launching new products,including the successful rollout of the OTC desk. • Managed the onboarding and integration of 8 major exchanges,reducing deployment time by 30% and ensuring a 99.9% service uptime for clients. • Strengthened risk operational controls,ensuring compliance with industry standards and regulatory frameworks. • Supported over 20 high profile institutional and strategic clients (avg ADV ~$5M),helping them navigate prime brokerage services.

Leading non-custodial staking service provider for institutional clients.Co-founders of Lido (largest DeFi project) • Revamped VIP account management processes,reducing onboarding time by 30% and boosting customer satisfaction scores by 25%. • Led customer support (Intercom,Telegram) and community engagement (Telegram),reducing average response times from 5 min to 1 min. • Created data driven marketing campaigns,increasing client engagement by 25% and delegation volume by 40%. • Oversaw hundreds of millions in delegated funds while ensuring 99.9% node uptime for uninterrupted rewards.

One of the largest global cryptocurrency exchanges servicing professional traders and institutions • Collaborated cross-functionally to develop and refine platform features,contributing to successful launches of the referral program and LEO token. • Led a global customer support team of 8 people,handling inquiries related to spot,margin,and derivatives products—troubleshooting and resolving complex trade issues (e.g.,settlements,reconciliation,liquidation processes). • Streamlined bug fixes,platform upgrades,and risk control enhancements,achieving a 30% reduction in testing phase. • Proactively collaborated with Trading,Risk,Engineering,Compliance,and Security to identify and mitigate market and operational risks.