romanslabinoha
Management, Customer Relationship, Leadership
Motivated and proactive professional with hands-on experience in customer support and team coordination. Known for strong leadership, critical thinking, and the ability to drive results through collaboration and clear communication. Adept at mentoring new team members, identifying process improvements, meeting KPIs and maintaining high performance under pressure. Focused on delivering quality, supporting growth, and fostering a positive and productive team environment. Ready to take ownership, inspire others, and contribute to achieving ambitious business goals.
Experience: 2 years
Yearly salary: $16,000
Hourly rate: $0
Nationality: 🇺🇦 Ukraine
Residency: 🇺🇦 Ukraine
Experience
Customer Support Agent
CyberCare, NordSecurity (Tesonet) 2023 - 2025
- Utilized the Zendesk CRM system to handle customer inquiries, optimize workflows, and improve team efficiency. - Ensured and maintained high customer satisfaction levels (CSAT) consistently. - Coordinated customer inquiry processing through email and chat, ensuring speed and accuracy in responses. - Provided recommendations to management for improving communication between departments, contributing to the enhancement of internal processes and collaboration efficiency. - Delivered feedback on the product’s admin panel to improve its functionality, streamline internal processes, and enhance the accuracy of handling customer inquiries. - Spearheaded and ran multiple independent projects, contributing to strategic company initiatives. - Acted as a mentor for new team members, supporting their onboarding and professional growth.
Team Lead
Gaming App Start-up 2022 - 2023
- Managed content creation team. - Administered workflows and coordinated project tasks. - Handled application content updates and ensured timely maintenance. - Led a team, ensuring high performance and consistently strong results.
Skills
crm
crypto
customer-support
web3
english
ukrainian