ronugrah
Retail Commercial Specialist
Experienced and results-driven professional with a proven track record in multichannel customer relationship management, data-driven decision-making, and problem resolution. Fluent in Russian, English, and Indonesian, I excel in bridging communication across cultures and delivering professional, empathetic, and efficient customer support.
Experience: 2 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Retail Commercial Export Specialist
DHL Express 2024 - 2025
Recognized as the #2 Best Retail Commercial Export Specialist nationally in Q1 2025, achieving 19% total growth in revenue and active customers. Additionally, delivered 3% year-on-year growth vs 2023. Successfully reactivated inactive customers, acquired new clients, and maintained loyal customers from 2024 until 2025 YTD, driving a 20% revenue growth MTD.
Customer Service Representative
MGB Technologies 2023 - 2023
Managed 700–1000 weekly contacts (calls, messages & live chat) in a fast-paced environment, consistently surpassing KPIs on first-call resolution, response time, and CSAT.
Wellsite Geologist
Burenieservis 2022 - 2022
Strengthened problem-solving and analytical skills by assisting in site evaluations and drilling surveys, contributing to a 90% success rate in identifying viable drilling sites.
Skills
communication
crm
customer-service
customer-support
sales
english
indonesian
russian