rosemaryk
Customer Success Executive & Key Account Manager
Results-driven Customer Success Executive & Key Account Manager with over 5 years of experience in account management, customer relations, and Web3 technologies. Adept at building and managing key client relationships, implementing customer success strategies, and leveraging Web3 and blockchain innovations to drive growth. Strong expertise in strategic account planning, CRM tools (HubSpot, Salesforce, Zoho, OMS, Shopify), and market analysis.
Experience: 5 years
Yearly salary: $84,000
Hourly rate: $40
Nationality: 🇰🇪 Kenya
Residency: 🇰🇪 Kenya
Experience
Verification Specialist
Peleza International 2023 - 2023
Ensured compliance and accuracy in client verification processes. Collaborated with internal teams to resolve client issues efficiently.
Key Account Manager
Peleza International 2023 - 2024
Managed a portfolio of high-value clients, ensuring strong relationships and revenue growth. Developed and implemented strategic account plans for customer success. Served as the primary point of contact for key clients, driving customer satisfaction. Provided customized Web3 solutions based on client needs and industry trends. Conducted quarterly business reviews (QBRs) to assess performance and optimize strategies. Represented the company at industry events, networking forums, and tradeshows.
Specialist Customer Relations
Adevia Health 2021 - 2022
Managed and maintained high-value customer relationships, ensuring loyalty. Provided customer support, resolving inquiries and escalations. Conducted customer feedback analysis to enhance service delivery.
Skills
crm
customer-success
customer-support
retention-marketing
sales
salesforce
english