rpapa

Frist/Second level support from Microsoft Employee and Vendor via Call and Remote Assistnt Scrubbing Ticket Admin Task duty Provide assistance from Hardware, Software, Printer, Network etc; Assisting for AAD & AD join device Assisting for Setting up and deploying access for AVD, Workstation, CSS Virtual Machine Assisting for enrolling MAC, IOS & Android device to Intune Company portal Assisting for Unblocking Smartcards

Promptly respond to user’s, employee, internal and external requests for technical assistance – received through emails, chats and service desk system (Bitrix, Skype). Support end user, internal and external remoting using VNC, Dameware, Anydesk and TeamViewer. Support managing IT equipment’s, devices and peripherals using Asset Management System (AMS). Responsible of creating tickets for onboarding and resigned employees, service request and Incident report. Support Install, troubleshoot and configure Desktops, Laptops, Androids, Printers, Switches and company baseline software. Monitoring networks using MRTG and Zabbix Support install and configure of OpenVPN/Proxy/ PPTP VPN, SITVPN (ARD and Servebase) and Forticlient SSLVPN and FlyVPN. Basic phone call support system ( Eyebeam, Ephone, Zoiper, 3CX. Manage user accounts, computer accounts, and groups in Active Directory